Terms & Conditions

We advise all our web-site users to read and understand our terms and conditions carefully before finalizing their bookings. Once you have made any booking with us, you accept and agree with all terms and conditions set out below. The terms and conditions are all standard to the industry.

Information on the website

All information presented on the website has been provided by the individual hotels. Although great care has been taken to ensure the information provided online is correct and updated, The Montcalm At The Brewery London City will not guarantee the information is presented correctly. Therefore we will not be liable for any inconveniences, loss of revenue or any damages, which result from the direct or indirect use of any information provided on our website. We make every effort to keep the information contained in our website as current and up to date as possible. However, we do not make guarantees of any kind that the rates and hotels listed will be available at the time of bookings. If you feel that particular information has not been provided, please do not hesitate to contact us and we will rectify or will provide the information required without delay.

Reservations

The bookings will only be undertaken by providing credit card details, valid until the date of departure from the hotel. The credit card details will be passed directly to the hotel to guarantee your booking.

Completing the reservation form will not constitute a confirmed reservation. The Montcalm At The Brewery London City will send you the confirmation of reservation by e-mail or by fax with a booking reference number. We will not take any responsibility for your arrival at the hotel without our/your booking reference number.

Cancellations

Cancellations must be received before 2:00 pm, 24hrs prior to the expected day of arrival. If a cancellation is received later than the required date, or in case of no show, The Montcalm At The Brewery London City will charge for one night's accommodation. For details of cancellation policies, please check at time of booking.

Non Smoking Policy

The Montcalm At The Brewery London City is committed to providing its guests and employees with a smoke-free environment. Smoking is totally prohibited in the entire hotel. This includes guest rooms, corridors, bars and lavatories. The no smoking policy also applies to guests visiting our conference and banqueting facilities. If you do not comply with the smoke-free law, you will be committing an offence. The fixed penalty notice imposed on the person smoking is £200.00. We kindly request you to respect the law and refrain from smoking in the hotel. If you require any further information, please contact our central reservations on reservations@themontcalmlondoncity.co.uk .